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利用規約・予約条件
Terms of Use & Booking Terms
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These terms apply to your use of This Is Shanghai and to travel-planning services arranged through it. They are written in plain language so you know what to expect before you send an inquiry or make a payment.
Website information is practical guidance
The guides are written to help international visitors plan a trip. Travel information — opening hours, ticket rules, visa policies, transport, prices, and venue operations — changes regularly. I update pages when I can, but I cannot guarantee that every detail is current or that a third-party service will operate as described.
Check official sources before relying on visa, entry, health, safety, or transport information. The website is not legal, immigration, medical, or insurance advice.
Inquiries and confirmed bookings
Sending a message through WhatsApp or the trip inquiry tool does not reserve a date or create a binding booking. A booking exists only after we have agreed in writing on the service, dates, scope, price, and payment arrangements.
Availability can change before confirmation. If I cannot provide the requested service, I will say so directly and suggest an alternative only if one is genuinely available.
Custom itineraries include one revision after you review the draft. Private guiding has a three-hour minimum. A free consultation is limited to 30 minutes.
Prices and payment
Displayed prices are in USD: US$80 for a custom itinerary, US$50 per hour for private guiding (three-hour minimum), and a free 30-minute consultation. The final amount and any additional costs are confirmed in writing before you pay.
Payment is made through PayPal, Wise, or WeChat Pay. This website does not process card details. Payment providers may apply their own exchange rates, fees, or terms.
Changes and cancellations
Cancel at least 48 hours before the scheduled start time for a full refund. If plans change closer to the date, message me as soon as possible and we will work out an alternative where we can.
The itinerary itself may change because of weather, closures, traffic, safety concerns, or events outside our control. Where practical, I will offer a comparable alternative and explain the reason.
Your responsibilities
When you travel with me or use an itinerary, you are responsible for:
- holding valid passports, visas, and entry documents for your trip;
- arranging appropriate travel insurance, including medical cover;
- arriving on time and following venue, transport, and safety rules;
- respecting local laws, communities, places of worship, and other travellers;
- telling me in advance about mobility needs, allergies, or health concerns that could affect the plan.
Third-party services
Tickets, hotels, transport, restaurants, and other services are supplied by third parties. Their terms, availability, prices, and safety practices apply. A suggestion or link is not a guarantee that a third-party service will be available or suitable for you.
Booking links in guides are optional resources. I do not earn a commission from them. See the editorial standards for how links are chosen.
Testimonials and reviews
I only publish feedback that was genuinely written by a traveller I helped, with that traveller's agreement, and I never pay for reviews. A quote may be shortened for length or clarity, but its meaning is not changed. Testimonials describe individual experiences and are not a promise of a particular outcome on your trip.
This site does not currently display traveller testimonials or an aggregate star rating. When verified feedback is added, this page will explain where it came from. If you would like a quote attributed to you removed, message me on WhatsApp.
Content and intellectual property
The original text and site design are provided for personal trip planning. You may link to pages and quote short passages with attribution. Please do not republish substantial portions commercially without written permission. Third-party names, logos, and images remain the property of their owners.
Liability and your consumer rights
I prepare itineraries and guide tours with reasonable care, but I cannot guarantee the acts of third parties, public transport, venues, weather, or other events outside my control. To the extent permitted by law, I am not liable for indirect or consequential losses arising from reliance on general website content or from a third-party service.
Nothing in these terms limits or excludes rights you have under mandatory consumer protection law in your country of residence.
Privacy
Personal information is handled as described in the privacy policy. That policy explains optional analytics, messages sent through WhatsApp, and your choices.
Changes to these terms
I may update these terms as the services or legal requirements change. The date at the top shows the latest version. The terms that applied when you booked will govern that booking unless we agree otherwise in writing.
Contact
Questions about a booking or these terms can be sent by WhatsApp message.